ABOUT PEERMONT RESORTS
Peermont strives to create exceptional memories by delivering relaxing stays and exciting times to every guest.
Always be truthful, transparent and honest.
We pride ourselves in being courageously honest, steadfastly reliable, consistently truthful and transparent in all our dealings.
RESPECT AND HUMILITY
Treat others as you would like to be treated yourself.
We are warm, approachable and friendly and treat everyone with consideration and respect.
We need each other for improved performance and excellent customer service.
We naturally and easily engage everyone to seize opportunities to work together to elevate customer satisfaction levels.
Each of us accepts personal accountability for our allocated responsibilities.
We are flexible and encourage each other, to ensure customer service excellence.
We are innovative in our thinking and treat the business as our own.
We enjoy thinking of new ways to surprise and delight our customers, and always look for new ways of getting things done that are industry leading and better than before.
We find ways to get things done quickly and efficiently.
We make informed decisions and act swiftly to produce exceptional experiences for our customers.
OUR SERVICE ETHOS
These are our guiding principles so that we can provide exceptional service.
WARM AND FRIENDLY
Being good at what you do may attract customers, but warmth keeps them around.
QUICK TO RESPOND
Speed counts, but so does the accuracy and quality of the response.
Making the guest feel valued and part of the family.
Seeing guests as people first and customers second.
CARING AND HELPFUL
Going above and beyond while being authentic and sincere.